Hotel General Manager Profile, Salary & Job Outlook
What does a Hotel General Manager do?
A Hotel General Manager is responsible for all aspects of operations of a hotel including day-to-day staff management, facility operations, brand standards, and customer relations. Hotel General Managers work alongside with hotel ownership and other stakeholders to increase revenue through revenue management, guest satisfaction, and marketing strategy. They oversee human relations management which can include interviewing, hiring, training, assigning work, coaching, and performance management.
How much does a Hotel General Manager make?
According to Glassdoor, Hotel General Managers make a national average of $68,359 or $32.86 an hour (as of July 2022). This position is a senior level role and salaries currently range between $38,000 (25th percentile) to $108,000 (75th percentile). This wide range also depends on skill, seniority, company, and location.
What impact does this career have towards the hospitality industry?
Hotel General Managers are capable of shaping a hotel’s image. Their decision-making and strategic approach can positively or negatively impact the hotel’s performance. Hotel GM’s are responsible for building and guiding the hotel’s culture and shaping employee performance.
What is the job outlook for a Hotel General Manager?
Analysts forecast that hotel revenue and food service industry revenue will grow to $950 billion and $898 billion, respectively, in 2022. According to the U.S. Bureau of Labor Statistics (BLS), job opportunities in hotel management (including Hotel General Manager) are expected to grow at a rate of 9% during the 2020-2030 decade.
How to kick-off your career:
- Many hotel general managers start as front desk clerks or reservation agents. Consider applying for one of these roles to get started in the industry.
- Explore the NYU x Hospitality And Tourism Industry Essentials online course.
- Download Yellowbrick’s Ultimate Hospitality Career Guide.
Learn from:
Yvette Ly
Director of People + Culture, West Bourne & Tourism Industry Essentials contributor
Related Careers:
Hotel Clerk Night Auditor | Concierge | Hotel Marketing Manager | Innkeeper | Hotel Sales Manager | Hotel Accounting/Revenue Manager | Lodging Manager | Maid/Hotel Housekeeper | Airbnb Host | Valet | Room Attendant | Bellhop/Porter | Room Service Attendant | Housekeeping Manager | Hotel Front Desk Assistant
