A customer profile is extremely important because if you’re trying to sell to everyone, you won’t sell to anyone because you’ll be too spread apart. You have to have a focal point on the kind of customer you want to go after because after you grow, your customer profile will grow, and you will gain others. You have to have that strong focal point in the beginning of what’s the customer you envision wearing your brand or wearing your shoes. One customer profile is a sexy, sassy woman or man that loves wearing stiletto heels.
When identifying a customer for your product, it’s important to know who your customer is, but also what is your product and service? After identifying what your product or service is, you’ll be in a better place to identify who your customer is. Start customer identification through demographics. What is their income? What is their location? What do they do for a living? What is their age? What is their ethnicity?
There are cultural nuances that influence a customer’s buying decisions as well. To further that customer selection, it’s also important to know customer psychographics. What are their hobbies? What do they enjoy doing in their free time? What are their favorite colors? What is their personality?
A lot of times this research is readily available, and you can search past footwear outlets or resources to find that information. Another great way to find this information is through social media. You can maybe hold a small focus group. You could reach out to your friends and family to get their insights.
If there are different groups on different social media platforms, whether those are sneaker lovers, leather shoe lovers or Timberland lovers, you can reach out to these groups to really tap into finding out what it is that they look for in their footwear selection.
If that is your customer, that is a great way for you to identify them. Talk to them and get inside their mind. What are their hobbies? What do they like to do? Are they the ones who are going to be purchasing your shoe? If not, then maybe you need to direct and find someone else. When you are doing the research to identify your customer, keep these things in mind: demographics, psychographics, and everything else will fall into place.
