Hotel Concierge Profile, Salary & Job Outlook
What does a Concierge do?
A concierge works in a hotel. They assist guests by providing recommendations for entertainment and then coordinating those accommodations. They make reservations for restaurants, travel arrangements, procure tickets for events, and set up sight-seeing tours. As a client-facing position, they need to have exceptional customer service skills. A concierge may also work as a front desk attendant.
How much Hotel Concierge career make?
According to the U.S. Bureau Of Labor Statistics (BLS), Concierges maintain a national annual salary of $32,380, which is an hourly wage of $15.57. Entry-level hotel concierges start around $27,300 annually. Senior-level hotel concierges make an annual average of $40,540. The range in salary widely depends on factors including skill, seniority level, and location.
What impact does this career have towards the hospitality industry?
A concierge is crucial to guest relations. They create and coordinate memorable experiences for guests. Concierges can secure reservations in exclusive restaurants, find tickets for sold-out Broadway shows, and arrange for local entertainment.
What is the job outlook for a Hotel Concierge?
The hotel industry is expected to grow to $950 billion in 2022. According to the U.S. Bureau of Labor Statistics (BLS), job opportunities for lodging managers (including Concierges) are expected to grow by 9% during the 2020-2030 decade (www.bls.gov).
How to kick-off your career:
- Brush up on your interpersonal skills.
- Get familiar with your local restaurant and entertainment scene for recommendations.
- Take a communications or public speaking course to refine how you communicate your ideas.
- Explore the NYU x Hospitality And Tourism Industry Essentials online course.
Learn from:
Soraya Alolama
Hospitality And Tourism Industry Essentials contributor
Assistant Manager, North America at Dubai Tourism
Related Careers:
Hotel Clerk | Guest Relations Manager | Night Manager | VIP Lounge Assistant | Hospitality Services Coordinator | Hotel Event Coordinator
